Job Description
Role purpose :
Management of ‘Retail’, ‘B2B Partner Retail’ and online fulfilment
propositions, including all retail stores and covering around 8 stores. The
General Manager will be responsible for managing and coaching their direct
reports and front line sales consultants to achieve revenue and profitability
targets. The role will drive sales, customer service and manage a stand-alone
P+L, including all revenues from retail stores, partner & white label stores, and
all direct retail costs, direct support costs, and allocated shared costs.
Key accountabilities:
- Manage walk up retail KPIs
- Own and drive store profitability / EBITDA
- Ensure the country entity complies with all the regulatory requirements
- Customer Service levels at stores
- People management including coaching, full performance based rostering,
annual leave management, retention, recruitment and performance
management
- Manage product launches and promotions
- Manage inventory and margins
- Execute operations in line with standard operating procedures and coach
staff on operating disciplines - adhere to Company and location policy and
procedures, Audit, Risk, Health & Safety, Security and Retail
requirements.
- Financial analysis, reporting and planning
- Manage communication for all site staff and management
- Review existing estate &/or identify opportunities and support BD in
development of business case assumptions for new/existing store
locations
- Manage local relationships (landlords, airports, Central Bank
etc) – day to day operational account management
- Undertake Company training within required timescales & of the entire
Team
- Share best and implement good practice with other Retail SalesManagers
Role-specific
experience and
skills
- Ability to engage and present persuasively at Exec/Senior Management
level
- Commercial acumen
- Highly analytical
- Experience of working effectively in a matrix structure
- Strong written and verbal communication
- General experience and personal qualities Leadership
- The ability to manage teams to deliver , recognizing the need to develop,
motivate and empower whilst maintaining pace and juggling priorities
- Self-aware, open-minded with a high degree of personal and professional
integrity
- Management of a team to maximize their potential and achieve results,
including recruitment, coaching, retention and performance management
Commercial acumen
- Strong commercial acumen and ability to apply solid commercial judgment
in their area of expertise
- Protect the business by ensuring compliance to procedures, managing risks
and escalating where appropriate to protect the reputational integrity of
Travelex
Strong relationships
- The ability to build and manage relationships, developing trust and
credibility with customers, partners, peers, teams, internal and external
stakeholders
- Proactive sharing of best practice to peers and teams for continuous
improvement of performance in their area of expertise
Management of change
- Experience of managing change in a multi-site environment
Performance and results focus
- A strong record of performance delivery in their area of expertise, through
increased sales, cost management , performance against KPIs and good P&L
management
- The ability to analyze issues, develop solutions and influence key decisions,
balancing risk with results
- Drive customer focus in everything we do to gain and retain high quality
customers for the long term success of the business
Job Type
- Full time
Education qualification
- Bachelors
Key skills required
- Business Development