Applications Development, Support and Maintenance – Team Leader

Applications Development, Support and Maintenance – Team Leader

Posted on 14/11/2020      

Job Description

Responsibilities The team leader shall be leading the Contractor provision of application services including • Ensure customer satisfaction • Responsible for service definition • Responsible for Contractor resource level management / Contractor Personnel performance • Overall responsibility for service and longer-term service evolution • Undertake client management reporting of performance • Provide early warning of issues and suggest remedial action plans • Planning / estimation and resource balancing • Ensure organizational structure and processes are meeting their objectives • Propose alternative ways of working that are beneficial to client • Ensure morale is good and that Contractor Personnel integrate with Company Personnel • Managing KPI performance of support and scripting resources • Coordinate HSE issues with Contractor HSE focal point Qualification • Bachelors in Computer science or a related discipline. Experience • Typically greater than ten (10) years experience • Will have managed long-term contracts and ensured customer satisfaction • Experienced IT professional • Managerial experience that has included Personnel, financial, technical, quality and cost control • Will have experience of setting up appropriate organizational structures to deliver services • Sub-Contractor experience Skills & Knowledge: • customer focused • Good control and planning abilities • Credible at senior management level • Willing to take control to get urgent matters resolved • Ability to develop long-term relationships • Strong leadership ability

Job Type

  • Full time

Education qualification

  • Bachelors

Key skills required

  • .NET
  • App Development
  • Business Analysis
  • Client Service
  • Computer Applications

Year of experience :   10 yrs

Preferred Type :   Required Omani

Job Location :   Muscat

Global Computer Services L.L.C