Job Description
o Installation & Configuration of Desktop PCs, Laptops, Tablets at various Dept.
o Visiting Branches for User Support and Installation.
o Troubleshooting for network connectivity issues and Desktop application issues.
o Basic Troubleshooting of other devices like scanner, printers etc.
o Helpdesk Ticket Management, escalation, Follow-up and Resolution.
o Serve as the first point of contact for customers seeking technical assistance over the phone or email
o Perform remote troubleshooting through diagnostic techniques and pertinent questions
o Determine the best solution based on the issue and details provided by Users
o Walk the Users through the problem-solving process
o Direct unresolved issues to the next level of support personnel
o Provide accurate information on IT products or services
o Record events and problems and their resolution in logs
o Follow-up and update Users status and information
o Pass on any feedback or suggestions by Users to the appropriate internal team
o Identify and suggest possible improvements on procedures
Job Type
- Contract
Education qualification
- Diploma
- Bachelors
Key skills required
- .NET
- Networking
- Troubleshooting