Job Description
Key tasks and duties:
- Installation & Configuration of Desktop PCs, Laptops, Tablets at various Dept.
- Visiting Branches for User Support and Installation.
- Troubleshooting for network connectivity issues and Desktop application issues.
- Basic Troubleshooting of other devices like scanner, printers etc.
- Helpdesk Ticket Management, escalation, Follow-up and Resolution.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by Users
- Walk the Users through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update Users status and information
- Pass on any feedback or suggestions by Users to the appropriate internal team
- Identify and suggest possible improvements on procedures
Skills & Experience
- 2 years of experience in a reputed IT organization.
- Experience with deploying diverse clients (like Windows 7/8/10, Office etc.).
- Hands-on experience in troubleshooting & resolving hardware problems related to client PCs having diverse vendor specific hardware.
- Experience with troubleshooting & resolving Application issues on client PCs.
- Basic Network troubleshooting knowledge on TCP/IP.
- Must work well in a team environment, effectively and efficiently.
- Valid Omani driving License
- Omani National Only
- working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Job Type
- Full time
Education qualification
- Diploma
- Bachelors
Key skills required
- .NET